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The Consumer Protection Act, 1986 is benevolent social legislation that lays down the rights of consumers and provides for promotion and protection of the rights of consumers. To provide inexpensive, speedy and summary redressal of consumer disputes, quasi-judicial bodies have been set up in each District, State and National level. It provides a three-tier structure comprising of the National Commission, State Commissions and District Forums for speedy resolution of consumer disputes. Under this Act Consumer Disputes Redressal Commission in Uttarakhand State has been constituted in the year 2002. In State Commission,complaints are filed where the value of the goods or services and compensation, if any, claimed exceeds rupees twenty lakhs but does not exceed rupees one crore.
At present there are 13 District Forums functioning in the State of Uttarakhand. These Forums work under the administrative control of State Commission which also acts as Appellate Commission. Either a sitting Judge or aretired Judge of a High Court is appointed as the President of the State Commission by the State Government whereas the members are appointedby State Government on the recommendation of a selection committee. Presently, President of the State Commission is Hon’ble Mr. Justice B.S. Verma, Former Judge of the Hon’ble High Court, Uttarakhand. Sh. D.K. Tyagi and Smt. Veena Sharma are serving as members in the State Commission.
District Forum is established in every District headquarter. In District Dehradun, Haridwar, Udham Singh Nagar and Nainital the Forumsare full-time based,aretired District Judge is appointed as President of the Forum whereas in District TehriGarhwal, PauriGarhwal, Rudraprayag, Uttarkashi, Chamoli, Pithoragarh, Almora, Bageshwar and Champawat the Forum arepart-time based where the sitting District Judge of the District holds the additional charge of the President of the District Forum. In the District Forum, a consumer complaint can be filed valuingup to Rs. Twenty Lakhs with a nominal court fee.